The Hotel Inspector

In the Devon town of Totnes, Alex Polizzi has been called to help Toni, a 74-year-old musician and music teacher who is desperate to save her home, Appalachian Spring bed and breakfast. The business is stuck in a bygone era and is on the brink of collapse. Unless Alex can help Toni turn her B&B around, she will be forced to sell the home she loves.

Alex Polizzi heads to the Sussex coast and to Bognor Regis to check into The Navigator, a once-proud seafront hotel now fighting for survival. Owner Kathleen is drowning in debt, battling constant leaks and crumbling rooms, and running herself ragged trying to keep up with guests, builders, and family life. Can Alex help turn things around?

Alex Polizzi visits the sleepy Suffolk village of Monks Eleigh, coming to the rescue of publicans Steven and Julie whose lifelong dream of running a village pub is turning into a nightmare. The Swan is the only pub in the village and the couple are desperate to make their dream work. However, after being forced to close the kitchen they're struggling to get people through the doors without a food offering.

Alex Polizzi visits the commuter town of Horley to check into family run budget bed and breakfast Gatwick Turret. The 10-bedroom Victorian guest house is a mile from Gatwick Airport, and is one of over 100 hotels, including big chain brands, fiercely vying for their business. Wrestling with high overheads, the family of three are running the hotel almost single-handedly to keep staffing costs down. Alex finds tired mismatched decor and a family desperate to turn things around. With so much competition in the area, and a very price sensitive market, Gatwick Turret is a challenge. Can Alex help squeeze some profit from turnover and help this family get back in the black?

In the charming village of Bramber, East Sussex, friends Jack and Danny have gambled everything on running the 16th-century Castle Inn, a 20-bedroom pub and restaurant. Alas, after six months, their dream is starting to feel like a nightmare. Occupancy has plummeted, bills are sky-high, and with Jack's wedding fund raided and Danny's young family uprooted, failure simply isn't an option. Alex Polizzi steps in to try and help turn things around.

Alex Polizzi heads to the Malvern Hills, Worcestershire, to face one of her toughest challenges yet: 24-year-old landlord Hendrik who's never worked behind a bar in his life. Alex finds him struggling to assert himself, with a menu priced by guesswork and a beer garden that's more eyesore than asset. Despite his parents' help, the family dynamic is fractured, with Hendrik unable to lead his parents. Communication is breaking down and time is running out. Alex sets out to transform both the pub - from stripping back the clutter to overhauling the food offer - and the landlord. She knows that Hendrik needs more than business advice - he needs to find his voice and step up as a leader.

Alex Polizzi is in the south coast maritime city of Southampton to come to the aid of pub owners Jeremy and Stewart who run the Platform Tavern. Steeped in maritime history and right next to the city's busy docks, this pub has been loved by visitors and locals alike for generations - but it's now at risk of closing its doors for good.

Alex Polizzi visits Breaks Fold Farm in the Yorkshire Dales, where she advises owners Richard and Louise about the best way to update their camping site. Alex tries to persuade the couple that they must move with the times and add luxury touches to their offerings to compete in a crowded market- and crucially to allow them to increase their prices and therefore their profit margin.

Alex Polizzi answers the call of hoteliers Terry and Nikki in the heart of Dartmoor National Park in Devon. Here she discovers a guest house and spa, with next to no occupancy and owners unable to face up to the truth that their offering may not be as 'sumptuous' as they market it as.

Alex Polizzi heads to the Kent coast to help a seaside B&B battling against a tide of competition and no bookings. Westbrook Lodge is an 11-bedroom guesthouse in up-and-coming Margate, run by husband-and-wife team Tracy and Colin. After sinking nearly £200,000 of their life savings into the venture - despite not owning the building - they're simply not getting enough heads on beds to stay afloat. Can Alex help turn their fortunes around?

In Arundel, West Sussex, Alex Polizzi meets husband-and-wife team Dave and Katie. They are hoping to turn a 500-year-old public house into a thriving gastropub with boutique accommodation. With opening day looming and no prior hospitality experience, plus three young children to care for, this could be the biggest gamble of their lives.

Alex Polizzi heads to rural Worcestershire where farmer Ian and his wife Emma are battling to save not just their 25-acre livestock business, but their way of life. With traditional farming no longer paying the bills, they've poured their savings into a back-to-nature glamping site called By the Red Phone Box. But their dream of a peaceful escape in the country is turning into a nightmare. Bookings have plummeted, their shepherd's hut is cramped and unappealing to families, and their marketing is falling flat. It's a race against the weather, the clock, and sheer exhaustion. Can Alex work her usual magic to turn things around, or has she finally met her match?

Alex Polizzi is off to Plymouth, where the owners of a sprawling holiday let and wannabe wedding venue have major problems. Just six weddings are booked all year, so bosses Neal and Tracey are concerned. Their dreams of transforming a decrepit property overlooking Plymouth Sound into St Anne's House, a detached, seven-bedroom rental with a pool, bar, hot tub, glamping units, into a nightmare. Alex attempts to work her magic once more.

Alex Polizzi heads to Manchester's trendy suburb of Chorlton to help Metro Cafe, a struggling greasy spoon with a Persian twist. But will Alex's bold new vision and no-nonsense advice help turn this hidden gem into a local hero or has the Metro Cafe already served last orders?

In the heart of the Forest of Dean on the edge of the Wye Valley in Gloucestershire, Alex Polizzi checks into the Farmer's Boy Inn, a roadside pub with rooms where a pie obsession runs deep. Owner Phil has owned the place for 25 years and has built its reputation around his famous pastry. The pub is doing decent trade, but the rooms sit largely empty. Alex arrives to find a pub lacking in exterior inspiration and crucially, no signage advertising the on-site accommodation. Can she help turn things around?

Alex Polizzi heads to the West Midlands to answer an SOS from 60-year-old entrepreneur Stephen. His once-beloved family home, a 500-year-old farmhouse, is now a 10-bedroom hotel that is limping along at just 23 per cent occupancy, and he's struggling to understand why. Poor signage, no blinds in her room, and a lack of privacy are just some of the issues Alex addresses.

Alex Polizzi returns to help more members of the beleaguered hospitality industry. Mimmo and Michelle left family and business behind in Italy to take over the Riders Rest tearooms in Somerset. Despite their passion and dedication, the duo are struggling. Will Alex's audacious plan be the answer to the couple's woes?

Alex Polizzi is on the Lincolnshire coast to help couple Mark and Liz who have recently taken on Sea Air Bed & Breakfast, a seven-bedroom 1930s former hotel with breakfast room in the seaside village of Chapel St Leonards, near Skegness. Liz and Mark invested every penny of their savings to fund the new B&B, to start a new life beside the seaside with their daughter Ella.It's the height of summer in Skegness, a seaside hotspot that attracts nearly two million visitors a year, all in need of accommodation for their summer breaks.Just two months in, the pair have barely unpacked, and are already low on resources. This ambitious couple calls on The Hotel Inspector to help make their dream come to life. After an enthusiastic start, a health set-back for Mark means Liz is left flying solo - another challenge for the couple's morale.Alex encourages the couple to think fast to maximise profit over the summer months. Some clever packages and an uplift for the dire dining room gives the hotel a fighting chance of surviving the winter months. With the cold months fast approaching, and a building still in need of some serious maintenance, have the couple bitten off more than they can chew? Can The Hotel Inspector help the couple realise their lifelong dream?

Alex steps in to rescue Rachel, the owner of a luxury lodges site in Oxfordshire that is facing financial ruin and the threat of closure.Rachel's business is haemorrhaging money, and the stakes couldn't be higher as she battles to keep her dream alive. With the fate of the lodges hanging in the balance, Alex brings her expertise and insight to the table, determined to turn things around.As viewers join Alex on her journey to revitalize Chiltern View, they'll be treated to an inside look at the challenges and triumphs of running a hospitality business. With her trademark blend of tough love and practical advice, Alex leaves no stone unturned in her quest to help Rachel save her livelihood.

Alex Polizzi is in the Wiltshire cathedral town of Salisbury to come to the aid of 25-year-old passionate publican Reece.With hundreds of British pubs closing each year, the landscape for boozers is tougher than it has ever been and Reece doesn't just have one establishment, but two! After ploughing his grandfather's inheritance money into the pubs this is a really personal journey - and with Reece and his partner living above one of the pubs, losing their business could also mean losing their home.As well as being a budding publican, for six years Reece has trained as a circus performer and teacher and is full of ideas with a bold vision. But the Hotel Inspector is needed to help draw in the punters to share them with.But is Salisbury ready for Reece's circus-themed nights? And can Alex get the high street boozer making money in time to save it?

Alex Polizzi visits East Sussex for her first glamping trip as she comes to the rescue of Anna and Nick and their shepherds huts business. After more than 15 years of hard graft the once-successful site has terrible occupancy rates and is hurtling towards huge losses, so it remains to be seen whether Alex can turn their fortunes around.

This week Alex is in Northern Ireland to come to the rescue of Hotelier Eamon. Twenty miles northeast of Belfast, Billy Andy's sits at the start of the stunning Causeway Coastal Route, visited by around a million tourists each year. The inn includes a sixty seater restaurant and two bars on the ground floor, above which are four ensuite letting rooms, plus a large flat and lounge. But Eamon's business is costing him thousands each month to keep afloat.Eamon is a passionate businessman and an interior designer, but his dream is fading fast. Lack of trade and staff shortages means the restaurant and bar only open Fridays, Saturdays and Sundays - and Eamon is having to turn his hand to everything.Eamon is a man with grand schemes to turn the place into a boutique hotel - but Alex has other plans. Set in stunning countryside and with thousands of tourists passing his door each week, why is Eamon not getting a piece of that trade? This has been his lifelong dream and if Alex can't turn his fortunes around fast he will lose it all...

Alex Polizzi is called to help Lantern Theatre and Cafe in Brighton ran by Daniel and Janette, who have been putting on shows at the fringe venue and studio space for 25 years. Their idea for an expansion to create a hub for local artists and a much-needed income generator has left the owners in debt, so Alex sets to work energising the business to try and avoid closure.

This time, Alex Polizzi is called to the rescue of a family business, Fraser's, run by sisters Georgie and Frankie. The establishment, based in the quaint Essex village of Battlesbridge, includes a six-bedroom guest house, tea rooms and an events business, all of which are located within the grounds of the family's antiques business, established in the early 1970's by the sister's grandmother, Sheila.Living off less than minimum wage and barely turning a profit, for the last five years the sisters have struggled to keep the doors open, and are running out of ideas. Enter The Hotel Inspector, who sees an opportunity to keep this place from going under. Weddings are big business, but the sisters only have three weddings booked in a year and they are not making the margin to help this business survive. Alex needs to show them how to create the best budget wedding venue in the area before this business gets jilted at the altar.Can The Hotel Inspector help the business survive another winter?

Alex Polizzi is back on the Kent coast to revisit the Westward Ho! in Folkestone, where five years ago she came to the rescue of hotelier Jon. He was struggling with terrible reviews and plummeting profits while trying to keep his budget hotel open. Has the seaside residence turned the tide?

Nine years ago, Bournemouth business Hotel Celebrity lacked much needed glamour. Owner Ken has done more work to the 55-room hotel, and has taken on another, but are either of them making any money? And what advice can Alex Polizzi give to help Ken get his new property turning a much-needed profit?

Alex Polizzi returns to Loughborough Grange, a guesthouse whose owners were in need of a wakeup call when she visited a year ago. The husband and wife team had fallen in love with a business that boasted a Thai spa with treatment rooms, a 24-seater Thai restaurant and 10 guest rooms. Alex helped them overhaul their business, but have the owners capitalised on the boost she gave them?

More than three years after her last visit, Alex Polizzi returns to the The Dukes, a 270-year-old pub with rooms, in the picturesque village of Heath and Reach, Bedfordshire. Alex originally found Sarah working relentlessly in the kitchen, struggling to make a profit in an establishment that begged for character interiors that matched its external charm. Has she managed to turn things around?

Alex Polizzi comes to the rescue of a beleaguered hospitality industry, in which many businesses are struggling to stay open in the midst of rising costs and customers with less spending money. This time, Alex meets a wannabe hotelier from losing everything before she's even opened the door, as Claire tries to launch a bar and hotel in Redcar.

Alex Polizzi is on a rescue mission to revive a stagnant pub and tackle a broken relationship before it breaks the business.Mark and Michael tied the knot 17 years ago, launching their new life together by purchasing The Kings Arms, the now last-remaining pub in Scalford, a village of around 600 residents, near Melton Mowbray, Leicestershire. The establishment has a bar, a 50-seater restaurant and a separate garden and two guest rooms, all set on a half-acre plot. It's a labour of love and the pair split the workload. But times are tough for the pub trade and even after almost two decades in the business, the couple have little to show for it.Alex arrives in the nick of time, and at face value, the queen of clean is satisfied with the immaculate interiors and the good food. But Mark and Michael are working hard but not working smartly. The vast garden is a black canvas and The Hotel Inspector wants the pair to open their arms to a wider clientele and reach out of their comfort zones, and it all starts with one lesson: to make an omelette you must break eggs.The Hotel Inspector needs to help them open their eyes quickly, if they're to save the only pub Scalford has left.

This week, The Hotel Inspector Alex Polizzi has a call for help from deep beneath the Yorkshire Dales: the historic visitor attraction Stump Cross Caverns. The limestone cave system has been open to the public since its discovery in 1860. Now the attraction boasts its own cinema, gift shop, cafe and outdoor play area.Owned, run, and home to former children's nurse Lisa, who is now joined by her fiancé and gift shop manager, Nick. Now after 20 years of giving everything to the cause, this family business is facing an uncertain future, and pushing this attraction into profit seems impossible.The Hotel Inspector arrives at a packed car park but soon finds the caves hold an eccentric mix of installations and artifacts, and each area of the business, from the shop to the restaurant, needs streamlining and smartening. Calling in some visitor attraction expertise, Alex begins to formulate a plan.If the family can't find a way to make their visitor attraction pay, the next summer season could be their last. Will The Hotel Inspector manage to help Stump Cross Caverns see the light or will Lisa's dream be buried forever?

Alex Polizzi digs deep to find the magic needed to pull another failing business back to life. Eighteen months ago, husband and wife Gareth and Gemma took up the tenancy at the York Hotel, in the North-West seaside town of Morecambe. This grand three-storey Victorian building houses eight bedrooms, a downstairs pub, a large function room and outdoor seating area.The hotel offered a chance of a new life and a permanent home for them and their children, but being pub landlords is a far cry from their former lives in the army, and the couple are struggling to fill the rooms.Enter The Hotel Inspector, who tells it to them straight. Room occupancy is practically zero, the customer base is narrow, their gross profit on food and drink is at an all-time low and on top of that, Gareth and Gemma are using their military pension to pay the bills and are still making a loss. A lick of paint will only take this business so far, so Alex calls in local experts to help formulate a tangible plan to put this establishment back at the heart of the community.The Hotel Inspector knows they have a mountain to climb and she's determined to show the well-intentioned couple the light. But can Alex help make the changes needed to pull this project into what they have dreamed of?

Alex Polizzi heads to the LG Thai Derm Spa and Guest House in Loughborough, where she tries to help out first-time hoteliers, husband and wife Hasmeeta and Bharat. When the couple took over two years ago, they fell in love with a unique Thai-themed business that boasts a Thai spa with treatment rooms, a 24-seat Thai restaurant and 10 guest rooms. The business survived the pandemic - but at huge cost, that includes dirty rooms, a broken spa and chaotic management.

Alex Polizzi heads to the famous seaside town of Shanklin on the Isle of Wight to visit father and daughter team Philip and Kelly, who run Gracellie Hotel. After years of haphazard management compounded by Covid-19 and then a very personal tragedy for the family, the hotel has fallen into deep decline. To save the hotel, the team at Gracellie need to dig deep and rekindle their passion for the family business.

This time, the Hotel Inspector visits Caer Beris Manor, run by former Dubai real estate agent Omar and his wife, Kim, along with Kim's publican parents, Pete and Angie. In 2019, this family of first-time hoteliers took on the 22-bedroom manor near the Brecon Beacons, complete with 30-seat restaurant and function room. Despite their inexperience in the hotel industry, the family have high-minded ambitions for their business, dreaming of offering fine dining and a five-star experience at a three-star price. But having barely survived their first full season, the reality is that the family have bitten off more than they can chew. As well as dodgy decor at odds with the historic building, the hotel is run by a skeleton crew, piling more pressure on the family. The family has big ambitions for the restaurant, but with no chefs in the kitchen, it's an area that's fallen to self-taught cook Omar to oversee alone. Alex advises that the family put on hold their dream of a Michelin-starred establishment, and bring in experienced business owner, Barney Cunliffe, to help them think carefully about their dramatic change of direction, and tell them what it really takes to achieve a Michelin star. Can Alex convince the family to go back to basics — or will she leave them determined to reach for the stars?

This week, Alex visits The Pack O' Cards, an inn with rooms in Combe Martin on the north Devon coast owned and run by husband-andwife team Chris and Debbie. This quirky Grade II-listed monument to lady luck was created in 1690 after local member of the gentry George Ley won a game of cards. When the couple bought the inn 26 years ago, with north Devon's reputation as a tourist hotspot, they hoped to make their fortune and quickly move on. But this 17th-century inn turned out to be a money pit and, with minimal winter trade, the couple have been left stuck in a cycle of feast and famine. Now tired and desperate to retire, it's time for Chris and Debbie to lay their cards on the table. Alex discovers their food offering, décor and local reputation need to come up trumps if the business stands any chance of being a profitable proposition. But has Alex met her match in Chris when it comes to interior design? Or will Chris take a gamble on Alex's bold idea? After pouring their heart and soul into The Pack O' Cards, can Alex help Chris and Debbie work towards their dream of retiring?

This week, Alex meets fellow Italian and first-time hotelier Carmine, who runs the The Lamp Post Villa B&B in the centre of the historic spa city of Bath. With Bath a tourist mecca for the well-healed, Italian-born Carmine took on the lease of the eight-room B&B just three months ago, with the dream of creating a secure financial future for himself and his young son. But as Lamp Post Villa is currently rated the worst B&B in Bath on Tripadvisor, Alex discovers this single father may have bitten off more than he can chew. After Lamp Post Villa's years of neglect, Carmine has taken on a business and a building in need of some serious TLC, with the kitchen and breakfast area so grim he's unable to supply breakfast. With poor reviews affecting his occupancy, he's now struggling to make any profit to pay for the repairs. He's surviving on his savings and is completely overwhelmed balancing his life as a father and as a hotelier. To make matters worse, he has just three years to raise the money to buy the lease outright. If he can't, all his hard work will be for nothing. Can Alex help turn the tide? Can the Hotel Inspector work her magic and help repair the damage to the business and the building before it's too late to secure Carmine and his family's future?

This week, Hotel Inspector Alex Polizzi visits the Falcon Hotel in Cambridgeshire. Run by lifelong hotelier Colin and his daughter Jean, the duo took on the lease of this 16th-century coaching inn 11 years ago. But after centuries of guests coming and going, this old bird has seen better days. Despite rock bottom room rates of little over £40 per night, Colin and Jean are still struggling to pull in enough punters. Without enough cash coming in, the business is heading towards a make-or-break moment. The Hotel Inspector's first impressions aren't good. With both the building and the business in dire need of repair, Alex questions if things have just gone too far, and whether her visit is too little, too late! Eagle-eyed Alex looks deeper into the problem and discovers poor figures and tired interiors. But there's a glimmer of hope with a decent food offering. Can Colin and Jean tempt the locals back in with good, honest pub grub? Alex helps them transform the menu and sends Colin pavement pounding to promote the food. In time, the food income could fund a dramatic transformation, but for now Alex shows the duo how to furnish the rooms with basic amenities on a budget. Can the Falcon Hotel's fortunes take a turn for the better or will Colin and Jean have to consider flying the nest?

Alex Polizzi returns to Michelangelo's near Newcastle, a 10-bedroom hotel, bar and Italian restaurant set in four acres. Back in 2019, just before the world changed due to Covid-19, Italian brothers Paolo and Giacomo called the Hotel Inspector. The pair had invested 20 years of hard work into the business, battled through Paulo's cancer diagnosis and the death of their mother, and still owed almost half a million pounds. Did Alex help to turn their fortunes around?

In this final episode of the series, the Hotel Inspector returns to Rosehill House, a 30-bedroom hotel in Burnley. When Alex first arrived two and a half years ago, she met a dad with a deadline and a daughter in despair. With the hotel badly underperforming, John was threatening to sell it and turn it into flats, but daughter Emma was unable to let it go. By the time Alex arrived, it was in the last chance saloon. Despite perfectly pleasant rooms, the hotel lacked identity and focus. With the building brimming with heritage, Alex helped the hoteliers see the potential of Rosehill House as a wedding venue — a change they enthusiastically embraced. The Hotel Inspector left heartened by John and Emma's drive. But the arrival of Covid-19 hit the wedding industry hard. Alex wants to find out if Emma and John have kept things afloat or whether the very tough climate has meant the flats project has resurfaced. And, of course, Alex wouldn't be the Hotel Inspector if she didn't have another surprise up her sleeve that could help to keep their business on the right track.

In Dorset, Alex Polizzi helps James and Yvonne, the owners of the Coach and Horses. They are struggling to attract business, despite it being the only pub in the village. Alex is instantly shocked at the first impression of the Coach, its rooms and also its owners, but can she get their business back on track?

Alex Polizzi head to the Dukes in the Bedfordshire village of Heath and Reach to help mum-of-two Sarah to improve the pub she bought three years ago. After a successful first year, a personal setback turned Sarah's dream into a nightmare. With a knock to her confidence and her eye off the ball, occupancy took a nosedive and the business has bombed. Alex arrives to find Sarah hiding from customers in the kitchen, staff kicking their heels and the place looking more like a youth club than a character country pub.

Berkshire beckons as Alex Polizzi is called to the Grenfell Arms in Maidenhead, a pub with eight bedrooms and a restaurant, all run by 31-year-old Jamie. He cannot find staff, so he is doing all the jobs with the help of his mum, Sandy. She brings a lot of experience and advice to the table, but the two have trouble working harmoniously together, which isn't helping Jamie's business succeed.

Alex Polizzi heads to Cornwall to help Sean and Janine, the owners of Northshore, Bude's only hostel. Having returned from travelling the world, the pair bought the property to keep their travelling dream alive. Running the hostel is the best job Sean's ever had - but a shocking downturn in occupancy and their unorthodox living scenario have left Janine wanting out. Desperate to sort the business, the couple call on Alex's advice in a last-ditch attempt to resolve matters. The expert arrives with a few surprises up her sleeve, but quickly learns saving this business isn't going to be easy.

Alex Polizzi is enlisted to rescue Michelangelo's, a Newcastle hotel and restaurant owned by Paolo Pieri and operated with the help of his brother, Giacomo. A year ago, illness forced Paolo to step back from the business, bringing a disastrous downturn in customers. Though Paolo is now back, profits are nowhere to be seen, so Alex tries to turn things around.

Alex Polizzi is enlisted to rescue Spanhoe Lodge in Northamptonshire, where an unexplained crash in guests forced them to turn to her for help to solve their tumbling occupancy. While Alex instantly finds the decor depressing, it's clear there is potential with the lodge and its fastidious owners.

Alex Polizzi tries to reverse the fortunes of more hotels and B&Bs around Britain, beginning with a visit to the Rosehill House Hotel in Burnley, Lancashire. Owned for the past 25 years by John and run by his daughter Emma, they have cluttered the 31-room establishment with tat and lost sight of who their customers are. Recently, bookings have taken a sharp decline and to make matters worse John's wife Jacquie - once the life and soul of the hotel - has been forced to retire due to illness, leaving Emma to run the place alone.

Alex Polizzi visits the Sea Croft, a struggling B&B in Lytham St Anne's, Lancashire. Two years ago, owner Georgina gave up a career teaching business studies with a dream of running a successful guest house. Now, a ú50,000 bill for unforeseen repairs and dismal occupancy has left her struggling to run the business. With her immaculate rooms lying empty, self-confessed neat freak Georgina cannot understand where she is going wrong. Alex can see the potential for success but getting Georgina to stop focusing on little details and start seeing the bigger picture does not prove easy.

Alex Polizzi visits Horley near Gatwick to help Quasim, the owner, improve his ailing Surrey guesthouse. With 13 other B&Bs all battling for the same trade, he is struggling to make the monthly repayments. Alex can see the potential in Quasim's business, but curbing his expensive tastes to maximise profits turns out to be far from easy.

Alex Polizzi is called to the Gipsy Hill Hotel in Exeter, where owner Grace has plans to retire and hand the business to her daughter Jackie, who currently manages the hotel. But profits are falling and Grace worries there will be no business to pass down. Alex immediately spots that the hotel is stuck in the past, with its old-fashioned decor. Can she convince the owner to release her grip on the purse strings and allow her daughter to take ownership now?

Alex Polizzi travels to the French Pyrenees, where ex-pats Mike and Joss invested everything they had into creating a holiday retreat and a beautiful family home for themselves and their two young boys. But despite the fabulous setting, the hotel's bookings are poor and with their savings dwindling, the couple are desperate not to take another wrong turn. Can Alex get them back on the right track?

Alex Polizzi visits the 51-bedroom Devon Bay Hotel in Ilfracombe, which is run by inexperienced general manager Adrian and his wife Gill. The establishment has a poor reputation but Adrian has managed to persuade low-cost coach parties to return. However, with the summer season about to start and with no proper hospitality experience, the reality of delivering on his promises is starting to hit home for Adrian. Can Alex turn this novice into a real hotelier before the coaches arrive?

Alex Polizzi helps Chris and Leisha, who bought a village pub with 10 rooms in West Sussex just over a year ago, but have now run out of money and momentum. The novice hoteliers are struggling to attract customers to the George Hotel and Leisha despairs of Chris's tendency to get distracted from the job at hand. Alex is quick to identify a rescue plan, but with an unfocused leader at the helm, can they see it through?

Alex Polizzi returns to one of her earliest assignments as Hotel Inspector, in the shape of West Usk Lighthouse on the edge of the Bristol Channel, which she first visited back in 2008. Despite initially turning a profit for a few years following the show's visit, owners Frank and Danielle have seen occupancy steadily decline. Once again, Alex casts her expert eye over the hotel and recommends the best way forward.

Alex drops in to help 69-year-old Alan, who hoped that the Crown would set him up for retirement, but has found himself working all hours for no profit. Shocked by what she finds, Alex refuses to check herself in.

Alex Polizzi offers candid advice to owners of struggling hotels and guest houses. Retired couple John and Ilona spent thousands on this ten-bed hotel, but occupancy is below 10%. Alex has a plan.

Alex Polizzi offers candid advice to owners of struggling hotels and guest houses. First the first time, Alex tackles two hotels at once - a country inn in the Scottish borders with new and disengaged owners, and a guest house in Cambridge whose owner is reluctant to modernise.

Jon was left this 13-bed hotel with stunning views by his late mother, but occupancy is flagging and he has fallen out with the young couple who live in and manage the property. Alex must mediate a massive fall-out to try to get everyone back onboard.

The Hotel Inspector helps out a former city high-flyer whose dream of running a dog-friendly, local pub in the countryside has gone off the rails.

Alex Polizzi visits Eastbourne's the Sheldon, where owner Judith is doing nothing to make her business stand out from the competitive seaside crowd. With Judith's help, Alex gets busy rebranding the Sheldon as a family B&B in time for the all-important summer season.

Alex comes to the aid of some first-time hoteliers who are converting the rooms above their craft-beer bar into a hotel, as well as wanting to add a tapas bar and a chicken shop!

Alex steps in to try to convince a generous hotelier to pass on the price of luxury to her customers.

The Hotel Inspector heads to Colliters Brook Farm near Bristol, to try to make sense of owner Richard's struggling business which was derailed after a planning application was turned down.

Chris and Jonathan bought this crumbling historic building with their hearts rather than their heads, and are now starting to realise the mammoth task before them. Can Alex reverse decades of ugly decor, teach her hosts to clear the clutter, erase the oppressive red and herald a more glamorous, curated look?

A string of bad reviews has left Sean's hotel floundering.

Alex turns referee to solve a problem between a hotel manager and the owner, who monitors her every move on CCTV cameras from her office in Paris.

Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. Alex turns her attention to a hotel located in the grounds of a stable, where the horses enjoy five-star facilities but human guests are treated less well.

Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. A beachside hotel in Harwich with quirky decor is in dire financial straits due to downturn in local business. When Alex uncovers the extent of the owners' troubles, she delivers her toughest advice to date, but will the creative couple take heed before it is too late?

Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. After filling a coaching inn full of surprise guests, Alex has to close the place down to show its owners how to get back on track.

Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. In county Sligo on the west coast of Ireland, Colum Stapleton runs the uniquely designed eco-lodge The Gyreum with his daughter Finn. But whilst the surroundings of the Wild West are idyllic, the offering is anything but, and when Alex insists that the owner needs to roll up his sleeves and fix the place up, sparks fly.

In the Dorset seaside town of Weymouth, Mum and manager Loraine employs several of her seven children at The Richmoor Hotel, but she has been letting her mothering instincts get in the way of business. As a result, the service is starting to suffer and the family-run hotel is on the verge of a revolt.

In the seaside resort of Bude in Cornwall, Alex tries to help a shy and retiring hotelier who has a reputation for hiding away from his guests.

Husband and wife Judith and Kevin have run their hotel for 20 years, but their once busy establishment has fallen out of favour with Britain's family staycation set. Alex hopes the owners will be the hotel's saving grace, but once she has filled it with guests it becomes clear that the old fashioned approach at the Bulstone needs updating.

Alex travels to Looe to try and transform the Fieldhead, a 16-bedroom hotel where the staff are struggling with the complex booking system.

Alex travels to Torquay, Devon to try and transform a music-themed bed and breakfast.

Alex travels to Ramsgate to try and transform and revive what once was a summer retreat for Queen Victoria.

Alex travels to Bournemouth to try and transform Hotel Celebrity, a 55-bedroom hotel where each of the rooms have been named after movie stars and famous musicians.

Alex travels to Port Talbot, Wales to try and transform Mountain View.

Alex travels to Ramsbottom, Greater Manchester to try and transform the Grant Arms Hotel, a 14-bedroom 19th-century listed building.

Alex travels to Gloucester to try and transform the Little Thatch Inn, a 14th-century hotel.

Alex travels to Torrox in southern Spain to try and transform the Le Casa Hotel.

Alex Polizzi visits a hotel in Liverpool that used to be Beatles manager Brian Epstein's house, where the owner of the hotel has memorabilia of The Beatles all around the hotel.

Alex Polizzi visits the Blackpool hotel where she meets owners Neil and John who were best friends when they took over the hotel over a decade ago. They both love a joke and guests were greeted by bangers in the wardrobes, fake insects in the breakfasts and a pound coin stuck to the floor in reception.

Alex visits an ancient bed and breakfast in the seaside town of Falmouth in Cornwall that is in danger of going under.

Church minister John Humberstone has been welcoming guests to the Grade-II listed Alexandra Hotel in Llandudno for the past couple of years, but the business is in deep trouble

The owners of Paramount Hotel in Nottingham push Alex Polizzi to the edge and she comes close to walking out for the first time ever.

Sue Tipton bought the Gungate Hotel in Tamworth, Staffordshire, on impulse because she was looking for a challenge, but the last few years have become a constant struggle and she has been forced to run the business virtually single-handed.

The Green Man Pub and Hotel is in a prime location near Wembley Stadium, but bad reviews and old-fashioned bedrooms are putting off guests and forcing owner Mel Preedy to rely on the establishment's pub to support the hotel side of the business. This Episode is the second time in the history of the show that Alex refused to stay the night.

Alex Polizzi heads to Crawley in West Sussex to try to help out a family-run concern just five miles away from Gatwick. Despite its proximity to the busy airport, the Waterhall Country House Hotel is struggling and owners Anne and Andy Marsh desperately need a change in fortunes if it is to become profitable

Alex Polizzi comes to the rescue of more struggling hotels, beginning with Birmingham naturist retreat the Clover, whose owner Tim Higgs insists Alex has to strip off before she can start work. She soon discovers this strict no-clothes rule, while not surprising for a naturist hotel, applies at all times throughout the entire establishment - even in the lounge and restaurant – a policy she believes will put off more customers than it attracts. But despite rising debts, Tim refuses to budge on his naturist principles.

Alex visits an hotel and nightclub in Essex, run by a family who are simply not dancing to the same beat.

Alex travels to an hotel in Ealing, owned and run by former beautician Nousha and her son.

Alex is asked to inject some Northern Soul into a struggling hotel in Wigan and restore it to its former glory.

Alex walks into the lion's den when she helps a struggling establishment in Eastbourne.

Alex travels to Falmouth to help father-and-son team Harry and Mark with their 29 bedroom country house hotel that has been struggling with low occupancy and low profits.

Alex visits a 15th-century haunted hotel in St Albans, where guests often get more than they bargain for.

In Newquay, Alex tries to persuade 71-year-old hotelier Margaret to change her ways.

Alex revisits a hotelier she advised in Margate, but is not met with a warm welcome.

Alex returns to the eight bedroom floating hotel on the River Thames, to check whether the business is still afloat.