Rip Off Britain

Gloria Hunniford, Julia Somerville and Louise Minchin investigate the case of the homeowner who paid a company nearly £2,000 up front for garden maintenance, but has nothing to show for it

How one man has been left battling to prove his identity after fraudsters took out a Universal Credit loan in his name, with repayments automatically taken from his wages.

Gloria Hunniford, Julia Somerville and Louise Minchin investigate the home insurance policies refusing damage claims if the cause can be linked to events that were insured under an old policy

In a special scams episode, the team meets the 20-year-old who was waiting to receive a tax rebate from HMRC, only to discover someone else had cashed the cheque weeks earlier.

Can you trust airport departure boards? The team meet one group of passengers who waited patiently in the departure lounge for their delayed flight, only to find out it had already left without them.

Gloria Hunniford, Julia Somerville and Louise Minchin investigate the courier company that customers say is still letting them down – despite past promises made on the programme.

The team investigate the fraudulent websites convincing shoppers to invest in a ‘best-buy' home appliance and meet the woman who learned that her top-rated dehumidifier wasn't up to the job.

How much can you trust your MOT? The team investigate the so-called ‘ghost' MOTs available for sale and hear from the mum whose second-hand car was far from roadworthy.

The team hear from the devastated homeowners who claim the warehouses behind their back gardens were built without proper consultation.

The team investigate fake tenants who turned a home into a cannabis farm. And the pet microchipping database that could make it harder to track down your missing furry friend.

The team meet residents furious at water bills increasing by 47 per cent. And the energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills.

The team help one family who narrowly escaped when their conservatory roof shattered and ask who should foot the bill.

The team help people stuck with paying a monthly contract for smartphones that were never delivered. And the SUV drivers left fearing for their safety when the cars developed a fault.

The team help a couple who paid thousands to terminate their timeshare membership. As another suspicious operator offers to help, the team are there to challenge his claims.

The team investigate the mysterious transactions made via mobile phone payments – even after the customer had cancelled their bank card.

The team expose a shocking trick caught on camera during a private car sale that's left some drivers thousands of pounds out of pocket.

The team investigate the case of a girl who suffered severe burns after using a nail glue she bought online and expose the other products that pose a risk.

How a grandmother was groomed into cashing in her entire pension. Even her own family and the police couldn't break the spell.

The team investigate the cases of holidaymakers left suffering from debilitating gastric illnesses after a luxury five-star trip to Cape Verde.

The team investigate the shopping app that one woman found so addictive, she asked her bank to cancel her cards in order to stop her spending.

The team take on the case of residents who were billed by their managing agent for fire safety upgrades to their front doors.

The team reveal the gift voucher blunders that left one customer with only two theme park tickets for her family of six.

How a scammer took over one woman's WhatsApp account in a bid to defraud her friends and family.

The team investigate the cases of holidaymakers who say their relaxing breaks were ruined by noisy building work.

The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home.

How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong.

The team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers.

The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly.

The team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected.

The team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn't accept she has cancer.

The team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home.

The investment scheme that went wrong after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand.

The team take on the case of electric vehicle drivers who say their energy provider couldn't connect them to the best tariffs because of where they live.

The team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company.

In the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street.

In another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam.

A viewer contacts the team after suspecting the online task work he's been completing could be a scam.

A victim of a huge international investment scam network meets one of the investigative journalists who uncovered it.

A man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won't help.

The team investigate the use of facial recognition software on Britain's high streets after a woman from Salford is falsely identified as a toilet roll thief.

The team sniffs out the truth about the glossy online pet store selling treats for dogs, which despite been banned from trading is still taking pet owners' money.

The team reveal shocking failings at a high street bank after it sent crucial communications to a blind customer by letter.

The team visit a Portsmouth suburb that has been repeatedly targeted by doorstep cold callers trying to charge thousands of pounds for roof repair jobs that simply weren't needed.

A couple from the Wirral say their dream cruise holiday was ruined when a leaky pipe above their cabin covered them in foul-smelling liquidised food waste.

The team takes on the case of an Elvis superfan who says an immersive experience with the 'King' was far from what was advertised.

The team investigate the case of the energy company that still refused to pay back £3,000 to its customer despite two ombudsman rulings in his favour.

The team investigates why court rulings aren't being enforced against the businesses that owe their customers money – and what can be done about it.

The team investigate why an insurance company declined a no-fault claim after a fire spread from the house next door.

The team hear from holidaymakers caught up in a major hotel fire in Turkey, who say their travel company hasn't done enough – and won't accept responsibility.

The team investigates the seriously written-off cars patched up and put back on the road, and asks why e-bike batteries, withdrawn for being a fire hazard, could still be on sale.

When an algorithm banned one woman from opening an online account because her surname was McManus, she asked Rip Off Britain for help!

The team meet one man worried that the £300k he spent on rare whisky might have vanished after the investment firm went bust.

Priced off the road: the young drivers handed a car insurance price hike in the middle of their policy.

The team investigates the holiday deal websites whose offers were very different to what was advertised.

How one tech giant's phone insurance will only pay out if thieves don't switch off the tracking software on your handset. And the people forced to pay for items that never arrived.

Could the biggest change to landlines in generations leave you without a phone or broadband? And the new plans that might bring private parking operators into line.

The hacked hotel emails that could cost you your holiday. Also, the team meets a woman who felt abandoned by her cruise company when illness struck on board.

Gloria Hunniford, Angela Rippon and Julia Somerville hear from the young people who thought they were dabbling in investments but instead ended up unwittingly money laundering.

The team tackle more bad practice, including debunking the claims of a slimming pill magazine that says you'll lose a stone in a week.

The dogged debt collectors who won't give up – even when you don't owe them anything. And the missing mail causing huge headaches and leaving you out of pocket.

Life savings gone and no refund – why your choice of bank could make all the difference if you lose out to scammers.

The tour operator that one couple say really let them down when their coach transfer took a turn for the worst.

Gloria Hunniford and Julia Somerville are joined by Henry the Blue Peter dog, as they hear about the chihuahua owner from Oldham whose pet insurer refused to pay out.

Gloria Hunniford learns how the 1990s fashion for bamboo in our gardens is causing expensive problems for some homeowners 25 years later.

With millions of pounds sitting unclaimed in dormant or misplaced accounts, the team sets about helping a former bank worker track down her pension pot, which has been missing since the 1990s.

Gloria Hunniford and Julia Somerville get to grips with the lightweight construction material RAAC. Installed decades ago, it's ended up decimating housing estates across Scotland.

Julia Somerville and Gloria Hunniford present a sun-drenched holiday edition, featuring airline passengers who were supposed to be travelling to Barcelona but got put on a flight to Lithuania.

Gloria Hunniford and Julia Somerville hear the story of a woman from Bolton who staged a protest at the local branch of her bank after being left penniless and with no access to her money.

A 90-year-old is shocked by a £17,000 ground rent bill on the flat he's owned for 50 years. Plus the online marketplace being abused by scammers.

Gloria Hunniford, Julia Somerville and the team hear how the promise of a no win, no fee legal action left a man from Burnley with a £27,000 legal bill after a firm of solicitors went bust.

How mobile phone theft victims are facing huge bills when crooks' purchases are charged to them.

The travellers seeking answers after their getaway plans were wrecked when huge security queues at a major British airport caused them to miss their flights.

How fraudsters are using social media posts about missing people and pets to hook their victims into scams.

How a recently bereaved widow from Lancashire was conned out of the £226,000 proceeds of a house sale by fraudsters who claimed she was investing in cryptocurrency.

The team investigate the homeowners who've found their homes targeted by scammers who steal personal information to try and sell their homes from under their feet.

We reveal how fraudsters are selling counterfeit versions of a well-known weight-loss drug and the potentially devastating consequences for one woman who suffered a seizure after injecting it.

In a special holiday edition, Gloria Hunniford, Julia Somerville and the team ask how much damage is too much damage when it comes to your passport.

The team uncovers the shocking story of the readily available gadget that can hack your wifi and renders many doorbell video cameras useless as security devices.

The team reveals how scammers are convincing victims to part with their cash by posing as senior bank staff, and pointing to their social media pages as evidence.

The reveals the story of how a car finance company's mistake led to the credit record of a man from Blackpool being merged with a man from South Wales who shared his name.

The team hears from the women from South Wales who have been hounded for hundreds of pounds worth of debt after someone else took out a ‘buy now, pay later' account in their names.

Julia Somerville, Louise Minchin, Gloria Hunniford and the Rip Off Britain team have with a sun-soaked holidays special focusing on your travel traumas.

The team hear how a woman from south London says the electrical wiring in her vehicle is being repeatedly chewed by rats, causing thousands of pounds worth of damage.

Gloria Hunniford, Louise Minchin and Julia Somerville hear from viewers who say their carefully packaged goods are getting smashed by clumsy couriers.

Louise Minchin, Julia Somerville and Gloria Hunniford hear from victims of severe flooding who've been forced to move out of their homes for months because of delays in carrying out repairs.

In a special investigation, Rip Off Britain goes undercover with BBC News to show how a telecoms firm is making promises about telecoms contracts that business owners say it didn't keep.

The team hear from customers of a leading holiday cottages company, who say their getaways were wrecked when they found their holiday homes covered in grime.

Gloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000.

The team take an exclusive look behind the scenes at a bank's fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.

Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.

Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.

The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.

The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man's search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.

How delays at the top of the DVSA are fuelling a black market in driving tests. And Angela, Gloria and Julia investigate whether the government's plans to supercharge the war on fly tipping go far enough, with Angela asking the minister in charge. Plus, why the hunt for a bargain could leave you saddled with dodgy and even dangerous goods.

The customer service meltdown that's caused chaos for thousands at one of Britain's most well known companies – Julia, Angela and Gloria investigate. Also, if you've been a victim of fraud, how changes in banking rules could transform your chances of getting your money back. And the brand new homes that are now practically worthless, with residents left fighting for their futures.

Price hikes in car insurance – Gloria, Julia and Angela investigate. The team ask the insurance industry what's behind them and how you can save money.Also, how one click on a mobile phone landed one family with a £4,000 holiday they didn't want and couldn't afford, and the trail of chaos left behind by fraudsters on social media - why sorting out the mess has been nearly impossible.

The big name travel firms that have been brazenly copied by fraudsters - Gloria, Angela and Julia are on hand to make sure you know what you're getting is the real deal. Plus, the spat between some of the biggest names in the holiday industry that's left customers out of pocket. And Simon Calder investigates how scammers posing as a major airline are out to get their hands on your cash.

How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.

How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.

The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.

The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.

How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.

The breakdown company that left one woman stranded on a motorway bridge. And what went wrong with a scheme that looked just the ticket for energy-conscious homeowners.

Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.

How one man's bid to become a property developer left him thousands of pounds out of pocket – we're probing the auction house selling properties that came with a bigger outlay than first expected.

Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren't a quid after all. And badly behaved airlines – is it about time they were brought into line?

From a brand new home, Rip Off Britain HQ in Salford, Angela Rippon, Gloria Hunniford and Julia Somerville are joined by Britain's best consumer experts to help solve the problems you send in every day. In this edition, we reveal customer service failures at one of the country's biggest energy firms, including the case of one woman whose account went from being £200 in credit to £6,000 in debt within days. We ask the new boss whether customer service is going to get better. Plus more frustration for customers of Britain's most complained about pay TV provider, and how one woman ended up with a £5,000 bill for a car accident that wasn't her fault – all because she unwittingly dialled the wrong number.

Gloria Hunniford, Angela Rippon and Julia Somerville are back in Rip Off Britain HQ to investigate more of the problems you send in every day. In this edition, there's trouble at one of Britain's biggest housing associations. We meet tenants living with damp, mould and a rat infestation. Gloria is joined in HQ by housing campaigner and tenant Kwajo Tweneboa, and she challenges one of the firm's bosses to commit to improving conditions.Also, the postcode lottery of recycling bin collections, which means you may not be able to recycle things that friends and family living in other councils might. And in our advice clinic, solicitor Ayesha Nayyar helps one man tackle the parking fine scam designed to scare you into paying up.

The latest series of Rip Off Britain continues, with consumer champions Julia Somerville, Gloria Hunniford and Angela Rippon taking up the cases for viewers who called for help when things seemed stacked against them. In this edition, the online shopping customers who ordered one thing but got something else altogether and were refused a refund.We also look at the people caught out by clauses in company T&Cs, which they say were too hard to find. We reveal the holiday firm whose T&Cs are nearly three times longer than a competitor – and we challenge those with some of the wordiest contracts to trim them down. And in our advice clinic, tech expert David McClelland has invaluable tips for tackling the scourge of spam emails.

Angela Rippon, Gloria Hunniford and Julia Somerville are back in Rip Off Britain HQ with some of the country's best consumer experts, on the case for victims of crime who called for help. In this edition, we meet one woman whose credit rating was ruined after scammers took out multiple mobile phone contracts in her name, but she only found out when she tried to apply for a mortgage. We reveal how it could have happened and what you need to do to keep your identity safe. Plus, the scammers hijacking social media profiles to impersonate small businesses and con their customers – leaving the business owner to pick up the pieces. And the car cannibals whose sights could be set on individual parts of your car. We've got the latest on measures to stop them, and advice to help you keep your car safe.

Gloria Hunniford, Julia Somerville and Angela Rippon investigate more of the stories you send in to our HQ every week. In today's edition, the case of a family whose once-loved home is now a wrecked shell after an insurance claim made six years ago went disastrously wrong.Also, in 2018, the then local government minister, Rishi Sunak, came on our programme to promise a new set of rules to keep private parking companies in check. While he's come a long way since then, the new rules appear to have stalled – we're asking why. And we help two mums and their 26-strong party of karate enthusiasts get a refund out of the airline that seems to be refusing their rights.

Gloria Hunniford, Julia Somerville and Angela Rippon investigate more of your stories, including the shocking case of a man whose phone was stolen right out of his hands and discovered that his bank accounts had been drained via his online banking apps. Why did his bank refuse to reimburse him?Also, the people hoodwinked by a company claiming it was making legitimate tax rebate claims on their behalf – but the taxman disagreed, and wanted it all back. And the advice clinic takes on holiday refunds and investigates the problems faced by consumers who do not use the internet.Tune in for plenty of advice to keep your money safe.

Julia Somerville, Gloria Hunniford and Angela Rippon take up the cases of people locked out of their social media accounts by scammers trying to track down their bank details. Tech expert David McClelland reveals how your social media could be an open door to let scammers get to your money – and how you can shut them out.And have you had a spoof call? One of the biggest companies in the landline and mobile business reveals what it's doing to stop them.The advice clinic is also on duty, tackling more of your consumer conundrums.

Angela, Gloria and Julia tackle more complaints on your behalf, including the shocking scourge of appliance cover policies that aren't worth a penny. And where do you find a good builder? Beware of one website that doesn't do the checks you might think it should.Plus, smart meter top tips in the advice clinic.

Gloria Hunniford, Angela Rippon and Julia Somerville get to grips with the tricky problem of compostable and biodegradable packaging. Does the labelling really stack up? Angela's got all the answers.Also, the delivery companies letting down disabled customers. Will the authorities deliver the crackdown they've promised? And Gloria and Julia are in the advice clinic, where top experts are on duty to solve your consumer problems.

The team reveal the food delivery giants making customers pay for items that were out of stock and never delivered, and challenge them to change their ways. Also, did you get vouchers for your holiday when it was cancelled during Covid? They might be about to expire. Top expert Martyn James has the lowdown on which ones you need to spend before they run out.

Gloria Hunniford, Julia Somerville and Angela Rippon investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man's car through central London, leaving him with the bill.And – all change! The last-minute switch of hotels that left holidaymakers' dreams dashed. Simon Calder is on hand with his own inimitable guide to your holiday rights. Also, the Rip Off Britain advice clinic tackles travel insurance and helps one family owed a flight refund that has not been forthcoming.

Angela Rippon, Julia Somerville and Gloria Hunniford are on the trail of QR codes that led people to spend more than they bargained for. Also, the holiday company that appeared totally trustworthy, but not all was what it seemed. And one man's brush with cryptocurrency that has left him well and truly burned. All that along with more of your questions answered by our top team of experts.

Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong? And firms that could be doing a lot more to make life easier. Legal expert Gary Rycroft helps one man who is struggling to deal with his paperwork and bills after a life-changing accident.Also, guide dogs and minicabs. We investigate how some private hire drivers are serving customers unfairly. And the Advice Clinic takes on warranties and guarantees, asking whether they are worthless or worth their weight in gold.

The team investigate the contracts you've signed up for, but which haven't delivered what you expected, including home repair policies that didn't live up to expectations, car insurance that caused headaches instead of peace of mind, and the funeral plans that fell apart. Julia, Angela and Gloria reveal how you can make sure you don't come a cropper too. All that and more in the advice clinic – with problems sorted, and clear and simple tips on how to keep more of your money in your pocket.

The team explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from the fake so that you can buy with confidence. Also, we reveal the handy document you must take on your holidays. Simon Calder is back, sharing bags of travel tips, advice and insights. And from greenwashing to counterfeit books, the Advice Clinic team tackles more of your problems head on.

Gloria Hunniford, Angela Rippon and Julia Somerville are back tackling the nation's burning issues with a new series of Rip Off Britain. In this episode, Angela meets the devastated neighbours left footing the bill for flats that fell into the ground. Also, the people who had their personal details leaked online after posting negative reviews, the team investigate the energy switch you didn't want, and lots more of your problems are tackled in our expert advice clinic.

Rip Off Britain tackles the scam social media listings catching people out in search of a home to rent and costing them thousands, and the shocking results of the team's investigation into the scale of scam ads. Also, how a cloned numberplate could send bailiffs after you even though you've done nothing wrong, and more excellent advice in the expert advice clinic.

In this episode, the deaf movie lovers furious at the lack of captioned screenings in Britain's biggest cinema chains: we investigate the chains who come out worst, the people whose insurance companies won't shell out for storm damage, even though their neighbours' policies paid, and plenty of practical pointers and top tips from the country's leading consumer experts.

Julia Somerville, Angela Rippon, and Gloria Hunniford meet the people pursued to pay debts racked up by someone else. Angela investigates what went wrong. Also, the parcel company proof-of-delivery photos which prove very little at all, and how the booming second-hand car market means your car insurance could come up short.

Julia Somerville, Gloria Hunniford and Angela Rippon investigate cases where people have hit problems right out of the blue, and have turned to us to get to the bottom of them. Julia meets brides-to-be who believed they'd done all they could to protect their wedding, but whose dream day went up in smoke, the devastating cases of house sales scuppered, leaving a trail of misery, and lots of top-notch advice from our expert advice clinic.

Angela Rippon investigates the green schemes that have fallen foul of the mortgage providers when owners come to sell up. And is crowdfunding a safe bet or a risky investment?

The team investigate the ransom demands being faced by small businesses hit by online hackers. Are social media firms doing enough to help victims?

Gloria Hunniford goes on the trail of some mysterious missing parcels, hearing how precious cargo can end up being sold off at auction instead of safely delivered.

The devoted dog owners who insured their precious pets only to find that it didn't pay out when disaster struck. And who keeps your lights on when your energy supplier goes bust?

Julia Somerville meets a woman whose act of charity was scuppered when her delivery company lost the parcels she was sending to help others.

When is storm damage really storm damage? The team look at home insurance small print. And the families whose gardens have been fenced off and branded dangerous after terrifying landslides.

Gloria Hunniford meets victims of a scam that starts with a simple message about parcel deliveries before leading people into a terrifyingly plausible confidence trick.

Julia hears about the bewildering sales tactics of cold callers who pursue vulnerable people, and the energy brokers not always offering the best deal.

How damage caused by delivery drivers has left homeowners with broken walls and big bills, and the big-name company whose customer service has left many at their wits' end.

Julia hears from the learners in lockdown who found self-education more expensive than they had expected, and the online electronics retailer that has left dozens of customers in the lurch.

Gloria Hunniford, Julia Somerville and Angela Rippon hear from a woman battling one of the world's tech giants to regain access to her late husband's photos and videos.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate the shocking story of a mum whose two-year-old daughter was left fighting for her life after swallowing a toy.

This episode features the residents of one estate who fear they might be charged to access their homes after being told the land in front of their houses is up for sale.

Gloria Hunniford, Julia Somerville and Angela Rippon meet the people who say they have been forking out thousands for subscription services that they did not realise they had signed up to.

The team visit a housing estate in Stoke that is gradually sinking into the ground, with residents fearing they will be left to clear up the mess.

How you can make sure you're protected from the growing crime of number spoofing, in which scammers fool people into believing they are calling from a genuine bank phone number.

How moving into some new build homes comes with strings attached when it comes to your choice of broadband provider, and how to tell whether a guarantor loan is right for you.

Payment holidays are meant to help out those people in tricky financial situations, so why are some people feeling that taking one out has left them in a worse position than when they started?

How criminals are using popular social media sites to make money by copying other people's work.

The faulty meters driving some viewers up the wall, and how the home fitness craze, super-charged in lockdown, has become one of the biggest letdowns for some customers.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate a high street gift card scam and hear about one man's race to stop crooks taking out phone contracts in his name.

Angela Rippon, Julia Somerville and Gloria Hunniford discover how a simple mistake with your insurance claim after a car accident could leave you thousands of pounds out of pocket.

The team reveal one of the most jaw-dropping scams they have ever seen. They also see how fraudsters have made a fortune preying on pandemic paranoia during the Covid-19 crisis.

How dozens of drivers have lost money to a company that sold their car for them but didn't pass on a penny of the cash, and how to spot a dodgy online retailer.

Rev Richard Coles reveals how a fake crowdfunding appeal was set up following the death of his husband last year.

The team investigate a supermarket loyalty card scheme that refuses to refund customers who have had their points stolen by scammers.

The team expose flaws in the UK companies register that allow dodgy firms to appear legit, and why is a little-known government agency claiming to own bits of people's gardens?

A woman whose husband paid £85,000 for collectable gold coins learns what they're really worth, and the couriers who did a runner after being hired to move valuable items.

The team hear from job seekers who were told that before they could even get an interview, they would need to pay for training that ultimately turned out to be pointless.

Julia Somerville, Gloria Hunniford and Angela Rippon investigate how thoroughly builder-vetting websites check the tradespeople they list.

The shocking tale of the hackers intercepting customer accounts with fast-food businesses and leaving them to foot the bill. And how companies are failing victims of identity fraud.

Angela joins a stake out with a man whose confrontational approach to taking on the fly tippers has to be seen to be believed. Plus, top-notch consumer advice is handed out at the annual pop up shop.

How the scramble for a hot tub has left people hundreds of pounds down. Plus, how criminals posing as key workers have played on the people's fears to extract yet more money from their victims.

Angela meets the fed-up pedestrians who want to bring an end to motorists parking on the pavement. They say it's dangerous and inconsiderate- drivers say they have no choice.

How one of the biggest online shopping companies in the world has left its customers wishing they'd taken their business elsewhere.

Among today's stories, a woman whose house has inexplicably flooded so many times that she has had to dig a hole in the middle of her living room to try to keep the water at bay. Plus, as disappointed holidaymakers explain why they're still out of pocket after the Gatwick drone chaos last Christmas, there's an exclusive look at how airports hope to stop anything similar happening again. And airline passengers reveal terrifying experiences of being banged up abroad after the authorities confused them with criminals.

The team reveal how a flaw in the system means used cars being sold by well-known dealerships are actually insurance write-offs. Plus an expose of unscrupulous pet traders.

How fraudsters are copying the websites of real companies to steal your cash, while leaving the genuine businesses to clear up the mess, and how to recognise bogus baillifs.

Why the goods you put into safe storage may not be quite as protected as you might expect. Plus how you might lose out if new small energy companies go bust.

With the bricks and mortar of some houses apparently crumbling away, the team investigates the quality of new build homes, identifying a new solution that could bring an end to disputes. Plus the property investment opportunity that's left dozens of people fearing for their cash. And coming to a letterbox near you: the mystery parcels baffling homeowners up and down the country. The unexpected explanation is revealed.

Angela Rippon, Gloria Hunniford and Julia Somerville present the consumer programme investigating issues around the UK, showing viewers how to make informed choices.

Angela Rippon, Gloria Hunniford and Julia Somerville present the consumer programme investigating issues around the UK, showing viewers how to make informed choices.

Angela Rippon, Gloria Hunniford and Julia Somerville present the consumer programme investigating issues around the UK, showing viewers how to make informed choices.

Angela Rippon, Gloria Hunniford and Julia Somerville present the consumer programme investigating issues around the UK, showing viewers how to make informed choices.

Angela Rippon, Gloria Hunniford and Julia Somerville present the consumer programme investigating issues around the UK, showing viewers how to make informed choices.

Angela Rippon, Gloria Hunniford and Julia Somerville meet tower block residents who have been told their homes are dangerous in the wake of Grenfell, and that they will have to pay the thousands of pounds to make the buildings safe. With some viewers saying a lack of local cashpoints means it's hard to get hold of their money, the team also examine a handy way one community has resolved the problem. Plus the taxis that risk breaking the law by refusing to stop for wheelchairs users and more advice at the annual Rip Off Britain pop up shop.

Angela Rippon, Gloria Hunniford and Julia Somerville ask if the tide is turning against overzealous parking firms cashing in on honest mistakes. As viewers reveal the surprising circumstances that led to them being hit with charges they consider unfair, a government minister pledges action to put things right. Plus the broadband company that even at the end of the contract tries to make customers pay a fee to leave, and more problems are solved at the Rip Off Britain pop up shop.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate why fraudsters use the tactic of posing as police to con people out of their cash, with devastatingly successful results. They also investigate the audacious rental fraud leaving people with nowhere to live, as well as hundreds of pounds out of pocket. Plus the terrifying text scams that will convince you it's your bank that's getting in touch.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate if the guarantees offered by a big name store are quite as 'no quibble' as promised. They also have a warning for anyone selling valuables online, as viewers reveal how they have been left with nothing after handing over their goods. Plus the car owners left paying the price after incidents that were nothing to do with them, and the same could well happen to anyone after a so-called 'no-fault' claim.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate the truth behind headline-grabbing ways people are told they can make or save money, from crowd-funding to the mysterious online currency Bitcoin. With viewers losing thousands of pounds to scammers taking advantage of the latest ideas and technology, there is advice to stop other people ending up out of pocket too. Plus as some viewers say their energy bills went up instead of down after their smart meter was installed, the team addresses some of the most common questions and concerns about the hi-tech kit consumers are being encouraged to have in their homes.

Angela Rippon, Gloria Hunniford and Julia Somerville expose the car cloning scam that led to armed police turning up on one startled viewer's doorstep. Also, the new build home owners who fear a plant has knocked thousands of pounds off the value of their properties, and the former police officer left seriously out of pocket after a purchase that was not what it seemed. Plus more advice at the annual Rip Off Britain pop-up shop.

Gloria Hunniford, Angela Rippon and Julia Somerville investigate situations where viewers feel they have been let down by their bank - including the case of a woman wrongly labelled a fraudster after being a victim of fraud herself. Plus, a man turning the tables on both the fraudsters and the banks by helping people regain the stolen money they feared had gone for good. And, after calls for the banks to take more responsibility when customers are caught out by an all-too-plausible scam, the team looks at the new rules it is hoped could lead to a different approach.

Julia Somerville, Angela Rippon, and Gloria Hunniford meet viewers who have found themselves in desperate situations through no fault of their own. Among the stories is the case of a builder who devastated the lives of one family by causing their house to collapse - then went on to create chaos for other homeowners too. Also on the programme, the residents who say the rush for greener energy threatens to ruin their homes and community. And there is invaluable advice to stop you ending up thousands of pounds out of pocket at the worst possible time.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate why homeowners whose properties were destroyed in a gas explosion are still being billed by their energy companies - and even threatened with debt collectors. Also in this episode, an unexpected pitfall with solar panels that could affect the value of your home. Plus, the residents so fed up of failing to get a decent broadband signal that they have set up their own network. Could other communities struggling to connect do the same?

Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with some of the biggest names in the country. Among the stories are viewers who say Britain's best-known pest control company has left a bigger than expected hole in their wallets, and the car giant asking customers to stump up to fix a known issue with its award-winning engine. Plus, how one of the most familiar names on the high street has been struggling to deliver the goods.

Gloria Hunniford, Angela Rippon and Julia Somerville expose the shocking ways some couriers behave with your deliveries - throwing them over walls, and in one case - caught on camera - pulling off a family's letterbox. With the number of potholes on British roads increasing, and drivers furious at having to shell out hundreds of pounds on repair bills, a new way to tackle the problem is revealed. And why deaf and hard of hearing customers feel badly let down by companies they say are leaving them out in the cold.

Gloria Hunniford, Angela Rippon and Julia Somerville lift the bonnet on the secret history of thousands of second-hand cars. Could yours be among the growing number that have been clocked? Also today, the shocking state of rental properties that landlords don't keep up to scratch; the team exposes the highly unusual treatment one customer received from an exclusive dating agency that charges thousands to be on its books; and the programme's team of experts tackles more problems at the Rip Off Britain pop-up shop.

Julia Somerville, Angela Rippon and Gloria Hunniford investigate shocking examples of identity theft and ask if big companies are doing enough to keep our personal details safe from fraudsters. As scams hit a record high, a test reveals which of the big-name banks experts reckon has the best online security, and the team discovers how our most valuable information is now being bought and sold quite openly for just a few pounds online. Could your data be up for sale? Plus a fraud that could leave you being pursued for debts you don't owe.

Angela Rippon, Gloria Hunniford and Julia Somerville reveal alarming ways you could be caught out by catches in terms and conditions, and left hundreds of pounds out of pocket as a result. Among the stories, the incredible double whammy that means if crooks hijack your car's hi-tech systems and steal it, you may not be covered by your insurance. Plus one couple's battle over whether their home is fit to be called habitable, and the simple mistake that's led to tens of thousands of drivers being pursued for money they didn't think they had to pay.

Gloria Hunniford, Angela Rippon and Julia Somerville investigate situations where viewers have been badly let down by the companies or individuals they've paid money to. Among today's stories, a builder who's left a trail of unhappy customers in his wake - and a solution that could finally put an end to similar cases. Plus the fundraisers forced to go the extra mile when the money they'd raised never reached the charity it was supposed to go to, and the families left devastated when the cash they'd handed over to help realise their children's dreams didn't get them what they were promised.

Angela Rippon, Gloria Hunniford and Julia Somerville reveal some surprisingly simple ways to save money. The team investigates if it's worth swallowing the extra cost of big-brand medicines, or if the cheaper alternatives will do exactly the same job. Plus why some viewers say the online estate agents shaking up the business of selling a home may not always deliver what is expected. And, with millions of people paying more than necessary on bills, there is advice to avoid losing out.

Gloria Hunniford, Angela Rippon and Julia Somerville expose the latest scams targeting people who can least afford to lose their cash, including the country's fastest-growing financial fraud and a scam that sees desperate jobseekers offered a bogus opportunity that could leave them thousands of pounds out of pocket. Plus how a pensioner who had been tricked into handing over her cash has turned the tables on the fraudsters to become a secret weapon in the war against scammers.

Julia Somerville, Gloria Hunniford and Angela Rippon investigate situations where viewers don't feel they have had what they paid for, meeting customers of one of the biggest names in the bathroom business who now bitterly regret handing over their cash. Plus the sofa specialist that has left some viewers feeling distinctly uncomfortable, and with an increasing number of bus passengers across the country feeling cut off thanks to so many routes being cut or slashed, how locals in one area have come together to find a solution.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate big-name companies that viewers say have let them down. One man reveals how he took on the insurance firm who had been overcharging his mother for 30 years. Plus why some of the biggest online retailers still haven't managed to stop fake or counterfeit goods being sold on their sites, and a bumper visit to the the programme's pop-up shop includes advice on recycling mobile phones, and the case of a new chair that mysteriously changed colour.

Gloria Hunniford, Angela Rippon and Julia Somerville battle on behalf of viewers who feel they have had a raw deal, including the homeowners who say their new-build properties have fallen far short of expectations - and it has not been easy to get their problems resolved. Plus the jobseekers who have been left out of pocket and wondering if a line has been crossed between work experience and exploitation. And, after complaints of unexpected costs and charges, why some say a shake-up of the funeral industry has been a long time coming.

Angela Rippon, Gloria Hunniford and Julia Somerville return with a new series of investigations into viewer queries, customer service and the problems that consumers find themselves falling foul of.

In this edition, they explore the level of risk people face from hackers - and the impact it can have if they are able to get hold of anyone's personal details. With news that several big names have had their customers' details compromised, they ask if enough is being done to keep people's information secure. The team also test how open to attack the technology in people's homes can be, with advice to make sure that devices are not dangerously exposed to criminals.

In this programme, they unravel the story of a man persuaded to spend his life savings on seemingly valuable pieces of art, examining whether such investments can ever be worthwhile. Also, as a mum and daughter reveal how they have slashed the cost of their weekly shop, do the various apps and offers that suggest they can save consumers money really deliver on their promises? And there is a happy ending for an aspiring writer frustrated by the company he had hoped would help him realise his lifetime ambition.

In this edition, they unpick the door-to-door mattress scams conning households across the country and investigate other purchases that viewers are not convinced offer value for money. Lab tests reveal whether the cheapest toothpastes on the market do the job just as well as more expensive brands. Plus a bride who became unhappy at how quickly her designer shoes lost their sparkle gets help to take her complaint further, and there is advice to ensure that viewers get what they expect from every purchase.

In this edition, they investigate companies that have not stuck to even the most basic of promises, getting to the bottom of why viewers have not received the goods or services for which they paid. Including the stories of the music fans led on a wild goose chase after forking out hundreds of pounds for tickets they never received and a removal firm that kept one family waiting the best part of a year to get back its possessions. Plus how a business let down hundreds of people after claiming it stocked must-have goods no longer available elsewhere, and more viewers' problems are resolved at the Rip Off Britain pop-up shop.

The team reveal how people across the country are being tricked out of hundreds of pounds by a scamming technique that is becoming increasingly common - but is impossible to trace. Also, how the biggest fraud of its kind was stopped in its tracks, after the elaborate con bagged the criminals a small fortune. As the team unpicks the practices of vitamin companies targeting older people with products they can't afford and may not need, tests uncover whether some of these products are even what they claim to be. And there is plenty of advice to stop you being caught out by the scammers.

As the series of consumer investigations continues, Gloria Hunniford, Angela Rippon and Julia Somerville unravel the rising threat of ID fraud, with one of the most shocking stories the programme has ever featured. One man reveals how fraudsters set out to steal not just his identity, but also his home. And they very nearly got away with it. And the show goes behind the scenes with the police team cracking down on the criminals making fake IDs to order. With tests exposing how details on social media can be pieced together, are we making it all too easy for the criminals to get hold of the information they need to steal our identities?

Gloria Hunniford, Angela Rippon and Julia Somerville investigate whether Britain's sofas are as fire-resistant as the labels claim after the terrifying experience of a woman whose furniture caught alight. Are the industry tests and regulations designed to keep us safe still up to scratch? Also, the big name hotel chain with a fantastic collection of beautiful buildings - but do the standards of customer service match up to the surroundings? Plus, more problems resolved at the Rip Off Britain Pop-up shop, and the extraordinary story of a woman horrified to discover an air raid shelter at the end of her new home's garden. As she faces a hefty bill to have it removed, why had no-one told her it was there?

Julia Somerville, Gloria Hunniford and Angela Rippon hear viewers' extreme reactions to customer service, exposing big questions around some of our most vital businesses along the way. As one woman takes extreme action after her frustration with her patchy mobile phone signal reaches boiling point, how does Britain's mobile coverage compare with services elsewhere - and what is being done to make it better? Another woman reaches the end of her tether after spending a year arguing over the faults in her new build house. With the team constantly receiving similar complaints, are Britain's new homes just not being built properly? Plus, how a simple trip to the shops can prove deeply traumatic for anyone living with dementia and simple ways their experience could be improved are revealed.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate the unexpected charges leaving viewers out of pocket, investigating why for many the dream of owning a new home has turned sour - thanks to a cost thousands of pounds higher than they had ever expected. As frustrations on this topic spiral, the team explores why some now consider the way new homes are increasingly sold to be a major scandal. Also, with continuing anger towards the big energy companies, a couple taking them on by setting up their own energy company reveals how they plan to do things differently. And, the case of a woman hit with an unexpected extra cost to bury her father exposes the country's growing shortage of burial plots - and a controversial solution.

A man who successfully fought back the fraudsters explains how he got back the money they had stolen from him, and more problems are solved at the Rip Off Britain pop-up shop.

Former neighbours relive the moment they watched as mysterious cracks suddenly appeared in their new-build homes, leading to their properties having to be demolished.There is also a look at how a rogue builder who had left a string of houses damaged or uninhabitable was finally brought to justice, and why a product supposed to weatherproof a home has left one woman dreading what might happen every time it rains.

After claims that the black boxes supposed to bring down the cost of car insurancedon't work the way people would hope, the team tests them out - and Julia finds her driving skills under scrutiny like never before.Plus why some viewers feel trapped in their homes after discovering that the scheme that helped them buy their property in the first place could also make it much harder to sell.And the billing problems that have dogged drivers on Britain's busiest toll road are revealed, amid fears that the same issues will arise in parts of the country where the technology is about to be introduced.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate big-name companies who have left viewers feeling let down, including the kitchen company whose delays and mistakes infuriated one couple so much that they ended up taking drastic action.There is also a look at the household name whose delivery problems have left a string of customers wondering why it has been so hard for them to get the furniture they have paid for.And, as the team meets people hounded for money they don't owe, one man reveals how he spent five years trying to convince one of the biggest energy companies in the country he was not its customer.

Among the stories is that of the patients left with pain and discomfort from side effects of laser eye surgery that are showing no signs of wearing off. Does the ease with which such procedures are available mean people aren't getting enough information about potential risks?Plus the small energy company with big ambitions - and a long list of unhappy customers, including one woman asked to pay a £30,000 monthly direct debit.And, as pet owners reveal problems they have had after buying their animals online, the team asks if the rules need tightening.

Julia Somerville, Angela Rippon and Gloria Hunniford investigate cases of elderly or vulnerable people who have felt pressured into parting with their money, either by legitimate companies or by out-and-out scammers. A man reveals how he confronted the double-glazing salesman he believes took advantage of his mother's dementia, and the team is on the trail of a father-and-son duo who have run a string of companies that have all attracted the same complaints about their tactics.A new scheme to help people targeted by scammers is revealed, and more problems are solved at the Rip Off Britain pop-up shop.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate the loopholes and gaps in the law catching many people out, and a surprising exemption to perhaps the best-known consumer protection is revealed - and it is one that could leave anybody making a purchase online exposed.And, after warnings that millions of fridge freezers may not be sufficiently fire-resistant, a family reveals how a fire that began with their appliance destroyed their home. Plus the landlords accused of finding a new way to leave their tenants without the rights they're entitled to.

Gloria Hunniford, Angela Rippon and Julia Somerville unravel mysterious scams designed to get hold of either cash or personal details. As the team gets to the bottom of why residents of a sleepy village have all been targeted by letters about insurance policies they know nothing about, a major fraud that affects premiums is exposed.Plus how fraudsters have found ways around the latest technology so that they can steal a car within seconds, and the fake websites that have left unwitting customers thousands of pounds out of pocket.

Julia Somerville, Gloria Hunniford and Angela Rippon investigate whether staff at one of the biggest names on the high street are telling shoppers the entire truth about a product they are very keen for people to buy. The team also finds out how long appliances and gadgets can really be expected to last. More problems are solved at the Rip Off Britain pop-up shop, and there is a look at why the companies that say they can help you reclaim tax you are entitled to are not providing anything more than you could do yourself, for free.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate whether finance deals used by millions of people to buy a new car are all they are cracked up to be. Plus how fraudsters have left people selling goods online hundreds of pounds out of pocket, thanks to a surprising loophole that means sellers are completely unprotected. The team also learns why a pensions company hasn't been able to reassure its customers as to what has happened to their cash.

Documentary exposing some of the rip-offs that are costing British consumers. This series of the consumer investigations series begins with Angela Rippon, Gloria Hunniford and Julia Somerville exposing the latest scams designed to trick you out of your cash, starting with a particularly nasty case that saw one woman cheated out of ú90,000 after fraudsters posing as police convinced her that staff at her local bank were in on the con too. Also in this episode, the phoney landlords renting out properties they don't even own, and as e-mail scams become ever more convincing and difficult to spot, a woman reveals how criminals were able to convince her to hand over ú25,000. Plus plenty of scam-busting tips to avoid being caught out, and the Rip Off Britain pop-up shop opens up in Manchester.

Documentary exposing some of the rip-offs that are costing British consumers. The team investigates one of the most genuinely shocking cases ever featured on the programme, meeting a couple whose builders were booked to convert the basement - but instead caused the entire house to collapse to the ground. With the blame so clear, why has the situation proved so difficult to resolve? Also in this episode, the brand new homes with a catalogue of fundamental errors - including a roof that has already had to be replaced three times. And why choosing a trader from websites apparently listing the best in the business doesn't guarantee you will get the right result. Presented by Julia Somerville, Angela Rippon and Gloria Hunniford.

Documentary exposing some of the rip-offs that are costing British consumers. Gloria Hunniford, Angela Rippon and Julia Somerville reveal easy ways to get better value for money, sharing advice you can't afford to miss - including one viewer's tip on how to cut the costs of keeping a pet healthy. Plus how many of the miraculous claims made for top-selling shampoos are really true - might you better off sticking with a cheaper brand? And with more than half of British adults not having a will, find out how to get one drawn up professionally without spending a penny.

Documentary exposing some of the rip-offs that are costing British consumers. As a devastated autograph collector discovers the treasured signatures he had bought are fake, Star Wars actor Mark Hamill reveals how he is taking on the fraudsters making big money from conning fans. Also in this episode, the false promises made for a new heating system it is claimed will slash your bills. But could it also suddenly go up in smoke? Plus, the experts at the Rip Off Britain pop-up shop have advice for pet owners - and anyone who needs to change their email address. Presented by Angela Rippon, Gloria Hunniford, and Julia Somerville.

Documentary exposing some of the rip-offs that are costing British consumers. With millions of the tumble dryers in UK homes potentially at risk of catching fire, Gloria Hunniford, Angela Rippon and Julia Somerville investigate why owners are having to wait as long as 11 months for the manufacturers to check if their appliance is safe. Also in this episode, a test to see if staff in Britain's best-known stores give the correct advice on when you are entitled to a refund throws up some worrying results. And the big-name furniture store accused of charging customers to return faulty goods.

Documentary exposing some of the rip-offs that are costing British consumers. Gloria Hunniford, Angela Rippon and Julia Somerville investigate new threats to your personal details and identity, including a test to see if contactless payment cards are quite as safe as we've been told - with unmissable advice on how to make sure it's not you that loses out. Also in this episode is the story of how one woman lost access to her own bank accounts, and an experiment reveals how quickly anyone's details can be pieced together from information freely available online. And a couple who diligently shred every last piece of paper with any personal data discover if new technology could be the key to beating identity theft once and for all.

Documentary exposing some of the rip-offs that are costing British consumers. Gloria Hunniford, Angela Rippon and Julia Somerville investigate complaints about charities, discovering what is being done to tackle aggressive or pushy fundraising tactics. They also meet a pensioner who is angry that a name he trusted was charging him five times as much for his home insurance as he could pay elsewhere. There is also advice for anyone unhappy with a packaged bank account, and the team explores whether loyalty ever pays, after finding that sticking with the same old names could leave you hundreds of pounds out of pocket.

Documentary exposing some of the rip-offs that are costing British consumers. Gloria Hunniford, Angela Rippon and Julia Somerville discover why so many of Britain's diesel owners are likely to have bought completely the wrong car and could end up out of pocket as a result. Meanwhile, with all types of car - petrol and diesel - sold with figures for the running costs that don't always stack up, why aren't dealers always giving buyers the right information? There is also a look at how hundreds of families that urgently needed a properly trained assistance dog have been let down by a company exploiting the demand for help.

Documentary exposing some of the rip-offs that are costing British consumers. A test into what safeguards Britain's biggest online stores have in place to stop children buying products aimed at over 18s has some shocking and potentially dangerous results, with some alarming goods simply dropping through the letterbox. Plus a look at an energy-saving solution often put in your home for free, but that could end up costing thousands if it needs to come out. And there is advice on how to beat the frustrations of not being able to speak to an actual person when you need a problem resolved. Presented by Angela Rippon, Gloria Hunniford, and Julia Somerville.

Documentary exposing some of the rip-offs that are costing British consumers. Julia Somerville, Angela Rippon and Gloria Hunniford investigate why so many people have had delays and problems trying to get faster broadband in their homes. Are the plans to get everyone better connected as on track as is claimed? Also in this episode, as shocking differences in what the same venue will charge for a birthday party and a wedding are revealed, why does the price go up as soon as anyone mentions a wedding? And a test tackles the long-held belief that women are likely to be charged more for car repairs than men.

Gloria Hunniford, Angela Rippon and Julia Somerville uncover audacious new scams you won't see coming, including a threat to your computer that could see your files held to ransom and made inaccessible unless you pay up.The team also examine how fraudsters hijacked one woman's mobile phone account in order to steal money from her bank, and they go behind the scenes at one of the country's best-known banks to see what it's doing to stop crooks getting hold of your cash.

Angela Rippon, Gloria Hunniford and Julia Somerville meet people who have all found ways to reduce what they had previously paid - including a man so shocked by how much he's been able to knock off his water bills that he's determined to help his neighbours do the same.The team also look at the serial switchers whose latest supplier's credit checks had unexpected consequences and one family's battle to claim back the care costs that they may never have needed to pay.

Gloria Hunniford, Angela Rippon and Julia Somerville investigate the various ways companies try to give what they're selling the edge, and they expose the secret sales techniques used to pressure more vulnerable customers into buying products they simply can't afford.The team also go behind the scenes at the testing centre that determines which goods should receive one of the country's best-known endorsements. But is it being exploited by companies that don't deserve it?Plus tips on protecting your mobile phone, and why the competition to win impressive-sounding awards may not always have been quite as fierce as you might have assumed.

Julia Somerville, Gloria Hunniford and Angela Rippon meet viewers whose purchases have had an unwelcome sting, including homeowners desperate to know why their homes have flooded. Is it simply bad weather to blame - or could the new developments nearby be a factor too?The team also speak to customers who all say a company that fixes broken phone screens isn't all it's cracked up to be and examine why collecting commemorative coins isn't necessarily the investment you might think.

Angela Rippon, Gloria Hunniford and Julia Somerville investigate if the price-match promises from some of the country's biggest retailers could come with a catch, and they test out why tens of thousands of potential customers will find the country's best-known shopping websites impossible to use. Plus a look at the vets and pet-owners up in arms over an extra insurance cost if an animal falls sick.

Documentary exposing some of the rip-offs that are costing British consumers. Julia Somerville, Gloria Hunniford and Angela Rippon unravel particularly murky situations where all is not what it seems, getting to the bottom of an extraordinary new scam in which a temporary postbox might be attached to the outside of your house. What exactly are the people responsible after? Also, with fake job scams on the rise, the team unpicks how the fraudsters make their ads so plausible - thanks to actors posing as employers or other successful applicants. Plus, what's behind the mysterious calls to premium rate numbers that mobile phone owners swear they didn't make?

Documentary exposing some of the rip-offs that are costing British consumers. Gloria Hunniford, Angela Rippon and Julia Somerville investigate situations where viewers feel they're being treated unfairly, including the case of an ex-squaddie whose terminal illness isn't quite terminal enough for his insurance to pay out. Plus, why residents desperate to get the condition of their roads up to scratch will only be able to do it by forking out thousands of pounds themselves. And why a new scheme to make flood protection affordable for all still won't help some of those worst affected by devastating floods.

Documentary exposing some of the rip-offs that are costing British consumers. Angela Rippon, Gloria Hunniford and Julia Somerville investigate how the actions of others can have an impact on your money, uncovering how the billing mistakes of one mobile phone giant have caused customers months of misery. Also, as complaints about an increasingly popular form of bank payment soar, a woman reveals how allowing one business access to her account had a particularly unwelcome consequence, when it took her money for posting a negative review. Plus, why a generation of women is unhappy about changes to when they can draw their pension, and tips on how to stop your credit rating creating a problem.

Documentary exposing some of the rip-offs that are costing British consumers. Gloria Hunniford, Angela Rippon and Julia Somerville investigate cases where viewers haven't had what they paid for, including a big name music concert that went wrong from the start. Also, the wedding photographer who's left couples without the precious memories of their big day, and a driving school taking money for lessons that never took place. Plus, more problems solved at the Rip Off Britain Pop-Up Shop, with advice on how to beat spam emails.

Documentary exposing some of the rip-offs that are costing British consumers. Julia Somerville, Gloria Hunniford and Angela Rippon explore stories where viewers feel let down by companies claiming to be the experts - discovering how a business supposed to help people manage their debts left them owing more than they had in the first place. Also today, why one woman ended up thinking her removal company was holding her possessions hostage, and the claims of a company promising to help people get rid of their timeshare are caught on camera. Does what it says stack up?

Gloria, Angela and Julia investigate more consumer issues. Advice on buying a car online.

Gloria, Angela and Julia investigate more consumer issues. Investigating a mysteriously flooded garden.

Gloria, Angela and Julia investigate more consumer issues. Investigations into frustrations with everyday gadgets.

Gloria, Angela and Julia investigate more consumer issues. Advice on making sure homeowners don't lose out.

Gloria, Angela and Julia investigate more consumer issues. What to do if a relationship with a trader turns nasty.

Gloria, Angela and Julia investigate more consumer issues. New ways to check if products are safe.

Gloria, Angela and Julia investigate more consumer issues. How to stop unwanted calls.

Gloria, Angela and Julia investigate more consumer issues. The team are on the track of a fake shopping site.

Gloria, Angela and Julia investigate more consumer issues. A look at passport websites that aren't what they seem.

Gloria, Angela and Julia investigate more consumer issues. Consumers who have been caught out by the small print.

Gloria, Angela and Julia investigate more consumer issues. How to avoid becoming a scam victim.

Gloria, Angela and Julia investigate more consumer issues. What type of property survey gives you the most protection?

Gloria, Angela and Julia investigate more consumer issues. Who is responsible when a warranty doesn't cover a persistant fault?

Gloria, Angela and Julia investigate more consumer issues. What to do if a broadband provider changes their Terms and Conditions.

Gloria, Angela and Julia investigate more consumer issues. The Pop-Up shop is in the West Midlands.

Gloria, Angela and Julia investigate more consumer issues. If you don't use a gas meter, should you be paying a standing charge?

Gloria, Angela and Julia investigate more consumer issues. A investigation into energy bills.

Gloria, Angela and Julia investigate more consumer issues. What rights do you have when a purchase goes wrong?

Gloria, Angela and Julia investigate more consumer issues. What to do if you believe you've been sold counterfeit goods.

Gloria, Angela and Julia investigate more consumer issues. A look at the rights a consumer has when trying to get a refund on faulty goods.

Gloria, Angela and Julia investigate more consumer issues. How to avoid WiFi Hotspot hackers.

Gloria, Angela and Julia investigate more consumer issues. What happens if you have a gift voucher for a company that then goes bust?

Gloria, Angela and Julia investigate more consumer issues. A telecoms company is exposed.

Gloria, Angela and Julia investigate more consumer issues. Who's to blame for faulty goods?

Gloria, Angela and Julia investigate more consumer issues. How long do statutory rights last?

Gloria, Angela and Julia investigate more consumer issues. A look at some faulty electrical goods.

Gloria, Angela and Julia investigate more consumer issues. A look at why written contracts are so important.

Gloria, Angela and Julia investigate more consumer issues. A look at what happens with Wills & Deeds if a solicitor goes bust.

Gloria, Angela and Julia investigate more consumer issues. A investigation into a investment scam.

Gloria, Angela and Julia investigate more consumer issues. A look at why terms and conditions are so long-winded.

Gloria, Angela and Julia investigate more consumer issues. Angela exposes the fraudsters who hacked her email account.

Gloria, Angela and Julia investigate more consumer issues. A look at what rights leaseholders have.

Gloria, Angela and Julia investigate more consumer issues. A look at what rights you have when returning goods online.

Gloria, Angela and Julia investigate more consumer issues. Meeting tenants who've lost their homes.

Gloria, Angela and Julia investigate more consumer issues. Is buying online the best way to pay?

Gloria, Angela and Julia investigate more consumer issues. Who's responsible when something goes wrong in your home?

Gloria, Angela and Julia investigate more consumer issues. What to do if you have a problem with an energy bill.

Gloria, Angela and Julia investigate more consumer issues. Advice on pensions.

Gloria, Angela and Julia investigate more consumer issues. How some phone bills end up with excessive charges on them.

Gloria, Angela and Julia investigate more consumer issues. How to make a complaint about phone and broadband contracts.

Gloria, Angela and Julia investigate more consumer issues. What to watch out for when deciding to sell a timeshare.

Gloria, Angela and Julia investigate more consumer issues. How to check if your energy bill is correct.

Gloria, Angela and Julia investigate more consumer issues. How to protect your information online.

Gloria, Angela and Julia investigate more consumer issues. A look at financial planning.

Gloria, Angela and Julia investigate more consumer issues. A look at hidden costs in finance agreements.

Gloria, Angela and Julia investigate more consumer issues. Advice on the cost of borrowing money.

Gloria, Angela and Julia investigate more consumer issues. Meeting people who have lost some money that they can't retrieve.

Gloria, Angela and Julia investigate more consumer issues. A investigation into cold calling.

Gloria, Angela and Julia investigate more consumer issues. Why some small print in pensions is confusing.

Gloria, Angela and Julia investigate more consumer issues. A look at the pros and cons of collective energy saving.

Gloria, Angela and Julia investigate more consumer issues. An investigation into a cash for gold scheme.

Gloria, Angela and Julia investigate more consumer issues. Advice on how to complain.

Gloria, Angela and Julia investigate more consumer issues. Advice on high insurance costs for cars.

Gloria, Angela and Julia investigate more consumer issues. How to make your own PPI claim.

Gloria, Angela and Julia investigate more consumer issues. A lesson in understanding small print.

Gloria, Angela and Julia investigate more consumer issues. How to switch broadband providers.

Gloria, Angela and Julia investigate more consumer issues. A investigation into companies who are taking advantage of an easier way to make payments.

Gloria, Angela and Julia investigate more consumer issues. Advice about making a small claim.

Gloria, Angela and Julia investigate more consumer issues. Advice on checking your credit history.

Gloria, Angela and Julia investigate more consumer issues. A guide on how to get a good deal.

Gloria, Angela and Julia investigate more consumer issues. Tips on switching bank accounts.

Gloria, Angela and Julia investigate more consumer issues. How to complain about a claims management company.

Gloria, Angela and Julia investigate more consumer issues. How to successfully switch energy supplier.

Gloria, Angela and Julia investigate more consumer issues. A look at credit unions.

Gloria, Angela and Julia investigate more consumer issues. Why it's important to understand the small print.

Gloria, Angela and Julia investigate more consumer issues. A look at monthly membership schemes.

Gloria, Angela and Julia investigate more consumer issues. A look at what rights you have when buying second-hand goods.

Gloria, Angela and Julia investigate more consumer issues. How to stop junk mail.

Gloria, Angela and Julia investigate more consumer issues. A look at why confusion over road signs has led to the council in one area having to spend 100s of pounds.

Gloria, Angela and Julia investigate more consumer issues. A investigation into what the difference is between having driving lessons with a company and having driving lessons with a instructor.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Gloria, Angela and Julia investigate more consumer issues.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show.

Angela, Gloria and Jennie present the consumer rights show. Revelations from a exclusive nationwide survey.

Angela, Gloria and Jennie present the consumer rights show. A look at deals that really are too good to be true.

Angela, Gloria and Jennie present the consumer rights show. A look at how supermarkets can charge up to double the price for the same products across different stores.

Angela, Gloria and Jennie present the consumer rights show. A look at why people are paying over the odds for mortgages.

Angela, Gloria and Jennie present the consumer rights show. A investigation into travel insurance.